Making a Complaint
We are committed to listening to your feedback about Yellow Brick Road. This helps us improve our services.
When can you make a complaint?
You can make a complaint at any time under the Code of Health and Disability Services Consumers’ Rights (the Code).
How does the complaint process work?
Please read our guide to making a complaint for an overview of how the complaint process works.
We encourage you to seek assistance from a support person when making a complaint.
The Health and Disability Advocacy Service and Health and Disability Commissioner can provide guidance and assistance when making your complaint.
Health and Disability Advocacy Service
0800 555 050
Health and Disability Commissioner (HDC)
0800 11 22 33
You can find detailed information about your rights and the complaints process on the HDC website.
How can you make a complaint?
You may make a complaint in person, by telephone or in writing. Written complaints should ideally be handed to the manager of your local Yellow Brick Road office, or posted to them.
Please see our offices page for our full contact details.
If your complaint involves a Yellow Brick Road manager, you may send your complaint to:
Yellow Brick Road CEO, P.O. Box 78122, Grey Lynn, Auckland, 1245.
What to do if you are dissatisfied with the complaint outcome
If you are not satisfied with the complaint outcome, please inform us or the Health and Disability Advocacy Service.
We recognise your rights under the Privacy Act and will assist you in exercising those rights regarding the information you have provided wherever possible.